Our expert panel of judges have experience in leading CX initiatives around the world, guiding fellow CX professionals in their roles and helping to advise the best route forwards for the CX profession.

“CX leaders are continuously striving to create great customer experiences, embedding excellence in all aspects of the CX disciplines so they can elevate everyone across their organisations to make an impact. 

“It is for this reason we must reflect and recognise these professionals through the CX Leader of the Year award, where we will acknowledge this hard work and inspire others to do the same.”

– Anita Siassios,

CX Leader of the Year judge

Ian Golding

Certified CX leader, international speaker, columnist and writer

Ian has over 20 years as a CX professional, teaching the Certified Customer Experience Professional (CCXP) and recently publishing his first book, Customer What?

Anita Siassios

Managing director,

With over 30 years of experience in finance & tech, Anita is the founder of ManagingCX, delivering the first CXPA Authorised CX Excellence Course across Australia and New Zealand.

Stefan Osthaus

CX thought-leader
and CEO,

Stefan’s work with Fortune 500 multinationals has positively impacted the lives of over 500 million customers and hundreds of thousands of employees worldwide.

Adrian Swinscoe

Best-selling author, Forbes contributor and aspirant CX Punk

Adrian is a best-selling author, Forbes contributor and aspirant CX Punk. He has been growing and helping develop customer-focused businesses for 20 years.

Diane Magers

Customer Experience Professionals Association (CXPA)

Diane has over 25 years of transforming experiences working in and with brands such as Sysco, AT&T, Dale Carnegie, Invisalign, Ciena, Freeman, Sodexho and MoneyGram.  

Mosun Shasore

CCXP,  Strategy & Learning Resource & CE, Quramo Advisory

Mosun helps clients build organisational capacity at Quramo Advisory. Mosun is a Certified Balanced Scorecard Professional and an accredited management trainer. 

Rajat Chawla

CCXP, CEO and author,

Rajat is author of the ‘Customer Experience Design Book’, a CEO with KOYOPO, a global employee and customer experience transformations firm.
Rajat is Asia’s first CCXP. 

Nina Jones

Customer Experience Leader

Nina has extensive experience working with well-known brands, creating sustainable success by helping them put their customers at the centre of everything they do.

Olga Gusseva

Managing partner,
Integria Consult

One of the leading CX professionals in Russia with substantial consulting and management experience across various industries. More than 20 years in marketing and CX.

Colin Shaw

CEO and founder,
Beyond Philosophy

Colin is founder & CEO of  leading CX training company, Beyond Philosophy.  LinkedIn names Colin as one of the world’s top 150 business influencers.

Chantel Botha

Founder and CEO,

Chantel is a brand and business innovator who obssesses over how customers connect with brands, writing for various publications, speaking at conferences around the globe and transforming people through experiential education programmes and personal coaching.

Daniel Ord

Founder and director,
OmniTouch International

Daniel founded OmniTouch International 18 years ago and facilitates practical and
engaging workshops and speeches that develop Contact Centre mastery, improve Customer
Service delivery and advance Customer Experience know-how. 

Neil Davey

Managing editor,

Neil has been with MyCustomer as an editor since 2007, writing about the customer experience, marketing and customer service sectors and delivering webinars, events and producing numerous research reports to shine a spotlight on CX.   

Chris Ward


Chris has been with MyCustomer since 2013, writing about customer experience and service as well as hosting events, podcasts and webinars on the subject. He works closely with experts and thought-leaders to help bang the drum for the profession.  

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