Meet the
Judges

Certified CX leader, international speaker, columnist and writer

Ian has over 20 years as a CX professional, teaching the Certified Customer Experience Professional (CCXP) and recently publishing his first book, Customer What?

CCXP, Managing director, ManagingCX

With over 30 years of experience in finance & tech, Anita is the founder of ManagingCX, delivering the first CXPA Authorised CX Excellence Course across Australia and New Zealand.

Founder and CEO, Women in CX

With 22 years’ experience, Clare Muscutt has led CX for some of the world’s biggest companies in hospitality, retail, and B2B, including Whtibread, Sainsburys, and Compass Group, prior to founding CMXperience Ltd and Women in CX.

Managing principal, The 56 Group & author, CRM at the Speed of Light

The ‘Godfather of CRM’, Paul is founder of The 56 Group, an advisory firm focused on customer-facing strategic services. CRM at the Speed of Light is now in its 4th edition and been called “the bible of the CRM industry”. 

CCXP, Strategy & Learning Resource & CE, Quramo Advisory

Mosun helps clients build organisational capacity at Quramo Advisory. Mosun is a Certified Balanced Scorecard Professional and an accredited management trainer.

DEVP customer experience & digitalisation, Telkom Indonesia

Winner of CX Leader of the Year 2021, Sri has 20+ years of experience in telecommunication, media & technology with broad local & global experience in managed services, cloud, IP planning, marketing, sales and more.

Founder, CXSA Group

Charles is a specialist in defining and delivering CX change. As President of the Customer Experience & Service Association (CXSA), he helps change companies and develop their people to become customer-centric using the latest thinking and techniques in customer experience.

Founder and CEO, BrandLove

Chantel is a brand and business innovator who obssesses over how customers connect with brands, writing for various publications, speaking at conferences around the globe and transforming people through experiential education programmes and personal coaching.

Founder, OmniTouch International

Daniel is a leading global trainer in customer experience, customer service & contact centres and for more than 20 years, through his company OmniTouch International, he has helped & inspired people to deliver great CX through workshops & industry talks.

Managing director, Clientship

Christopher is a customer strategist with agency, client and consultancy experience working with companies across Europe mainly in financial services but as varied as utilities to hospitality.

President, McorpCX

Michael is a dynamic and effective customer experience leader, speaker and advisor, coaching executives and helping companies transform business practices.

Founder, European Customer Experience Organisation

Ricardo is managing director of Eglobalis and the co-founder of the ECXO. He’s a  global strategist and has worked for Oracle, Ericsson, HP, Samsung, SAP and others, as well as a keynote speaker.