Meet the
Judges
Our expert panel of judges have led CX initiatives around the world, helped guide fellow customer experience leaders in their roles and have been vital spokespeople for the CX profession.
Ian Golding
Certified CX leader, international speaker, columnist and writer
Ian has over 20 years as a CX professional, teaching the Certified Customer Experience Professional (CCXP) and recently publishing his first book, Customer What?
Anita Siassios
CCXP, Managing director, ManagingCX
With over 30 years of experience in finance & tech, Anita is the founder of ManagingCX, delivering the first CXPA Authorised CX Excellence Course across Australia and New Zealand.
Clare Muscutt
Founder and CEO, Women in CX
With 22 years’ experience, Clare Muscutt has led CX for some of the world’s biggest companies in hospitality, retail, and B2B, including Whtibread, Sainsburys, and Compass Group, prior to founding CMXperience Ltd and Women in CX.
Adrian Swinscoe
Best-selling author, Forbes contributor and aspirant CX Punk
Adrian is a best-selling author, Forbes contributor and aspirant CX Punk. He has been growing and helping develop customer-focused businesses for 20 years.
Diane Magers
Customer Experience Professionals Association (CXPA)
Diane has over 25 years of transforming experiences working in and with brands such as Sysco, AT&T, Dale Carnegie, Invisalign, Ciena, Freeman, Sodexho and MoneyGram.
Mosun Shasore
CCXP, Strategy & Learning Resource & CE, Quramo Advisory
Mosun helps clients build organisational capacity at Quramo Advisory. Mosun is a Certified Balanced Scorecard Professional and an accredited management trainer.
Rajat Chawla
CCXP, CEO and author, KOYOPO
Rajat is author of the ‘Customer Experience Design Book’, a CEO with KOYOPO, a global employee and customer experience transformations firm. Rajat is Asia’s first CCXP.
James Scutt
Head of CX Strategy and Deployment, Post Office
Winner of CX Leader of the Year 2020, James is recognised as one of the UK’s leading experience management experts, as well as a customer experience strategist and business transformation expert with a unique, high value-add proposition.
Kym Hamer
Co-founder, CXSA Group
Kym is an international business coach with Artemis Futures and the co-founder of the Customer Experience and Service Association. With Artemis she helps the professional development of CX leaders and coaches employees in some of the globe’s largest organisations.
Chantel Botha
Founder and CEO, BrandLove
Chantel is a brand and business innovator who obssesses over how customers connect with brands, writing for various publications, speaking at conferences around the globe and transforming people through experiential education programmes and personal coaching.
Daniel Ord
Founder and director, OmniTouch International
Daniel founded OmniTouch International 19 years ago, and has delivered workshops and speeches across 40 countries and dozens of industry sectors. A CXPA Recognised Training Provider and a globally recognised contact centre expert, Daniel has 30 years of management, consulting and training experience in centres around the world.
Sandra de Zoysa
Chief customer officer, Dialog Axiata
Sandra has over 20 years’ experience working in customer service and experience roles with Dialog Axiata. An honourary judge for 2020 as winner of the 2019 CX Leader of the Year.
Christopher Brooks
Managing director, Clientship
Christopher is a customer strategist with agency, client and consultancy experience working with companies across Europe mainly in financial services but as varied as utilities to hospitality.
Michael Hinshaw
President, McorpCX
Michael is a dynamic and effective customer experience leader, speaker and advisor, coaching executives and helping companies transform business practices.
Ricardo Saltz Gulko
Founder, European Customer Experience Organisation
Ricardo is managing director of Eglobalis and the co-founder of the ECXO. He’s a global strategist and has worked for Oracle, Ericsson, HP, Samsung, SAP and others, as well as a keynote speaker.
Neil Davey
Managing editor, MyCustomer.com
Neil has been with MyCustomer as an editor since 2007, writing about the customer experience, marketing and customer service sectors and delivering webinars, events and producing numerous research reports to shine a spotlight on CX.
“CX Leader of the Year is a great platform to showcase all the brilliant work happening across the industry. It puts a well-deserved spotlight on those individuals who are leading the way in setting the gold standards for customer experience.”
AMJAD KHAN
Senior customer experience manager, HSBC & CX Leader of the Year Finalist 2020
Our partners
The CX Leader Sessions are a series of digital talks providing advice and best practice for CX leaders throughout the month of June. From real-world CX leaders, with real-world examples of customer experience in action.
WiCX is an online membership community for women united by a common interest in CX. It offers a platform to the women in its community, along with curated events, resources and content to help women overcome their challenges in and out of the workplace.
The CXSA Middle East is an inspired and empowered community of Customer Experience & Service Professionals, dedicated to the needs of the GCC region that delivers accelerated impact for people and organisations.
The European Customer Experience Organization is a community of leaders and organisations that are interested in improving their customers experiences and sharing knowledge, best practice, insights, stories and lessons with a view to raising the collective customer and employee experience across Europe.
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