Meet the
Judges

Certified CX leader, international speaker, columnist and writer

Ian has over 20 years as a CX professional, teaching the Certified Customer Experience Professional (CCXP) and recently publishing his first book, Customer What?

CCXP, Managing director, ManagingCX

With over 30 years of experience in finance & tech, Anita is the founder of ManagingCX, delivering the first CXPA Authorised CX Excellence Course across Australia and New Zealand.

Founder and CEO, Women in CX

With 22 years’ experience, Clare Muscutt has led CX for some of the world’s biggest companies in hospitality, retail, and B2B, including Whtibread, Sainsburys, and Compass Group, prior to founding CMXperience Ltd and Women in CX.

Managing principal, The 56 Group & author, CRM at the Speed of Light

The ‘Godfather of CRM’, Paul is founder of The 56 Group, an advisory firm focused on customer-facing strategic services. CRM at the Speed of Light is now in its 4th edition and been called “the bible of the CRM industry”. 

CCXP, Strategy & Learning Resource & CE, Quramo Advisory

Mosun helps clients build organisational capacity at Quramo Advisory. Mosun is a Certified Balanced Scorecard Professional and an accredited management trainer.

DEVP customer experience & digitalisation, Telkom Indonesia

Winner of CX Leader of the Year 2021, Sri has 20+ years of experience in telecommunication, media & technology with broad local & global experience in managed services, cloud, IP planning, marketing, sales and more.

Founder, European Customer Consultancy

Olga is is a passionate advocate of the CX community, launching CXpanda, the first-ever digital CX library, serving as the executive director at the Customer Institute, and is a founding member of Women in CX.

Founder and CEO, BrandLove

Chantel is a brand and business innovator who obssesses over how customers connect with brands, writing for various publications, speaking at conferences around the globe and transforming people through experiential education programmes and personal coaching.

Founder, OmniTouch International

Daniel is a leading global trainer in customer experience, customer service & contact centres and for more than 20 years, through his company OmniTouch International, he has helped & inspired people to deliver great CX through workshops & industry talks.

CX Leader of the Year winner 2022

Maneesha has over 20 years of customer service & CX experience in various industries including ecommerce, banking, real estate and telecommunications. 

President, McorpCX

Michael is a dynamic and effective customer experience leader, speaker and advisor, coaching executives and helping companies transform business practices.

Founder, European Customer Experience Organisation

Ricardo is managing director of Eglobalis and the co-founder of the ECXO. He’s a  global strategist and has worked for Oracle, Ericsson, HP, Samsung, SAP and others, as well as a keynote speaker.

Founder, Ei Evolution CX & EX Consultancy

Sandra started out as a CX consultant in 2010. She lectures part-time at Pearson Business School and runs a series of postgraduate courses in customer experience and emotional intelligence.

Principal Consultant, M4 Communications; Non-Executive Director at The Customer Institute

Sue has worked in the CX arena for more than 15 years and has built CX and VoC programmes for brands all over the world and advises brands how to be customer-centric.