Meet the

Our expert panel of judges have led CX initiatives around the world, helped guide fellow customer experience leaders in their roles and have been vital spokespeople for the CX profession.

Ian Golding

Ian Golding

Certified CX leader, international speaker, columnist and writer

Ian has over 20 years as a CX professional, teaching the Certified Customer Experience Professional (CCXP) and recently publishing his first book, Customer What?

Anita Siassios KEEP

Anita Siassios

CCXP, Managing director, ManagingCX

With over 30 years of experience in finance & tech, Anita is the founder of ManagingCX, delivering the first CXPA Authorised CX Excellence Course across Australia and New Zealand.

Clare Muscutt

Clare Muscutt

Founder and CEO, Women in CX

With 22 years’ experience, Clare Muscutt has led CX for some of the world’s biggest companies in hospitality, retail, and B2B, including Whtibread, Sainsburys, and Compass Group, prior to founding CMXperience Ltd and Women in CX.

Adrian Swinscoe KEEP

Adrian Swinscoe

Best-selling author, Forbes contributor and aspirant CX Punk

Adrian is a best-selling author, Forbes contributor and aspirant CX Punk. He has been growing and helping develop customer-focused businesses for 20 years.

Diane Magers KEEP


Managing principal, The 56 Group & author, CRM at the Speed of Light

The ‘Godfather of CRM’, Paul is founder of The 56 Group, an advisory firm focused on customer-facing strategic services. CRM at the Speed of Light is now in its 4th edition and been called “the bible of the CRM industry”. 

Mosun Shasore KEEP

Mosun Shasore

CCXP, Strategy & Learning Resource & CE, Quramo Advisory

Mosun helps clients build organisational capacity at Quramo Advisory. Mosun is a Certified Balanced Scorecard Professional and an accredited management trainer.

Rajat Chawla KEEP


DEVP customer experience & digitalisation, Telkom Indonesia

Winner of CX Leader of the Year 2021, Sri has 20+ years of experience in telecommunication, media & technology with broad local & global experience in managed services, cloud, IP planning, marketing, sales and more.

Greg Melia


CEO, Customer Experience Professionals Association (CXPA)

Greg is an innovator and leader dedicated to advancing customer experience.He was appointed by the Customer Experience Professionals Association (CXPA) as their first full-time CEO in April 2019. 



Founder, European Customer Consultancy

Olga is a passionate advocate of the CX community, launching CXpanda, the first-ever digital CX library, serving as the executive director at the Customer Institute, and is a founding member of Women in CX.

Chantel Botha KEEP

Chantel Botha

Founder and CEO, BrandLove

Chantel is a brand and business innovator who obssesses over how customers connect with brands, writing for various publications, speaking at conferences around the globe and transforming people through experiential education programmes and personal coaching.

Daniel Ord KEEP

Daniel Ord

Founder, OmniTouch International

Daniel is a leading global trainer in customer experience, customer service & contact centres and for more than 20 years, through his company OmniTouch International, he has helped & inspired people to deliver great CX through workshops & industry talks.

Sandra De Zoysa KEEP

Sandra de Zoysa

Chief customer officer, Dialog Axiata

Sandra has over 20 years’ experience working in customer service and experience roles with Dialog Axiata. An honourary judge for 2020 as winner of the 2019 CX Leader of the Year.

Maneesha Bhusal


CX Leader of the Year winner 2022

Maneesha has over 20 years of customer service & CX experience in various industries including ecommerce, banking, real estate and telecommunications. 

Michael Hinshaw KEEP

Michael Hinshaw

President, McorpCX

Michael is a dynamic and effective customer experience leader, speaker and advisor, coaching executives and helping companies transform business practices.

Sue Duris

Christopher Brooks

MD of Lexden CX Specialists

Christopher, a CX expert for 15+ years, has led 75+ transformation projects. Passionate about elevating CX standards, he founded CX4Good, the Customer Experience World Games, and hosts CX Superheroes Podcast.

Sandra Thompson

Sandra Thompson

Founder, Ei Evolution CX & EX Consultancy

Sandra started out as a CX consultant in 2010. She lectures part-time at Pearson Business School and runs a series of postgraduate courses in customer experience and emotional intelligence.

Sue Duris


Principal Consultant, M4 Communications; Non-Executive Director at The Customer Institute

Sue has worked in the CX arena for more than 15 years and has built CX and VoC programmes for brands all over the world and advises brands how to be customer-centric. 

Sue Duris

Faran Niaz

CEO & Founder of ‘CX Future’

Faran Niaz is listed amongst the ‘Top 100 Global CX thought Leaders’ and is the co-author of the Best Seller Book on Amazon ‘Customer Experience 4 – CX4’. He has over 25 years experience as an accomplished CX, Customer Centricity, employee engagement and change management expert.

James Scutt Winner

“The CX profession is growing at pace across the world. Recognising the vanguards working tirelessly to change the way organisations think is vital in raising awareness of the importance of their work.”

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