Applications for 2019 are now closed. Register your interest in CX Leader of the Year 2020 below.


View 2019 CX Leader of the Year winner>>>


What our expert judges are looking for:

Judges will be assessing CX Leader of the Year applications on how you articulate your role in helping to drive CX into the heart of your organisation. 

Critical points to consider in your application are:

– How you have helped towards creating a culture of customer-centricity in your business.
–  What measurable impact your CX leadership has had on your business.
– How your achievements have helped promote the CX profession to a wider audience. 

Guidelines for telling your story are included throughout the nomination form. 

Application timeline:

  • 14th August 2019: Application process closes.

  • 9th September 2019: Finalists confirmed.
  • 25th October 2019: Judges announce final three applicants.

  • 7th November 2019: Judges announce winner. 

Missed out on applying for this year’s award?
Share your details to be kept informed about all things CX Leader of the Year, including the 2020 application process.

*By submitting my details I agree to receive relevant notification and communication emails from CX Leader of the Year and

View our privacy policy to find out how MyCustomer process, store and use your data. By submitting this form you agree to our terms and conditions.

Keep up to date with all of the latest CX Leader of the Year news on