2020 Winner ANNOUNCED

103 applications received. 25 finalists shortlisted.       
One winner.

Download our eBook to discover which customer experience professionals were voted the world’s best in 2020

By sharing your email with us you’ll also receive future updates about the award and entry details for 2021.

What is CX Leader of the Year?

An annual, global award that encourages customer experience leaders to share their personal and team achievements, championing the impact CX has had on their organisation. 

With an application process aimed at showcasing the great work of the innovators and unsung heroes propelling the CX profession forwards, we ask applicants to tell us the story behind their customer experience programmes, and the successes they have achieved. 

We then work with our expert judging panel of former and current customer experience practitioners to produce a shortlist of the Top 25 CX leaders from around the globe, before crowning one worthy person the overall CX Leader of the Year.

“CX Leader of the Year provides a valuable and credible recognition programme for our profession – judged by CX practitioners, for CX practitioners”

– Ian Golding, CX Leader of the Year judge

Why you should apply

Gain recognition for the CX successes of you, your business and your team

Benchmark yourself against peers from across the globe

Help to raise the profile of the CX profession

Receive insight into best practices and trends

The CX Leader of the Year is free to apply, independently-run and judged by a team of globally-recognised judges.

Over 10 years of trusted CX content

The CX Leader of the Year award is brought to you by MyCustomer.com, the world’s leading customer experience management resource.

As experts in the field we offer news, views, research, reports and events related to CX and customer service.