2020 Winner ANNOUNCED
103 applications received. 25 finalists shortlisted.
Download our eBook to discover which customer experience professionals were voted the world’s best in 2020
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What is CX Leader of the Year?
An annual, global award that encourages customer experience leaders to share their personal and team achievements, championing the impact CX has had on their organisation.
With an application process aimed at showcasing the great work of the innovators and unsung heroes propelling the CX profession forwards, we ask applicants to tell us the story behind their customer experience programmes, and the successes they have achieved.
We then work with our expert judging panel of former and current customer experience practitioners to produce a shortlist of the Top 25 CX leaders from around the globe, before crowning one worthy person the overall CX Leader of the Year.
“CX Leader of the Year provides a valuable and credible recognition programme for our profession – judged by CX practitioners, for CX practitioners”
– Ian Golding, CX Leader of the Year judge
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