CX Leader of the Year 2021

An annual award that shines a spotlight on the achievements of pioneering customer experience professionals around the globe.

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What is CX Leader of the Year?

Now in its third year, the CX Leader of the Year award celebrates the work being done by the trailblazing individuals working in the customer experience profession.

We invite CX practitioners to share the work you’ve been doing in your role over the past 12 months, and showcase your personal and team achievements.

Our expert judging panel compiles a list of the top 25 CX leaders based on the quality of their entry, before declaring one lucky applicant the CX Leader of the Year

“CX Leader of the Year is a great initiative and gives a platform for CX practitioners to showcase the hard work that goes into improving customer experience; work that often goes unseen.”

James Scutt

Head of Customer Experience, Post Office & 2020 CX Leader of the Year winner

James Scutt Winner

Why ENTER?

Gain recognition

for the CX successes of you, your business and your team

BENCHMARK YOURSELF

against peers from across the globe

RAISE THE PROFILE

of the CX profession

Receive insight

into the best practices and commonalities

CX Leader of the Year is free to enter, independently-run and judged by a team of globally-recognised judges.

Our Partners

Over 10 years of trusted CX content

The CX Leader of the Year award is brought to you by MyCustomer.com, the world’s leading customer experience management resource.

As experts in the field we offer news, views, research, reports and events related to CX and customer service. Our CX Leadership Toolkit is a comprehensive content hub providing the best, most practical tips and advice for aspiring customer experience professionals.