Celebrating the successes of customer experience pioneers around the globe

Register your interest and receive our 2020 CX Leader of the Year application guide 

Including application tips and success stories from our 2019 finalists

What is CX Leader of the Year?

An annual, global award that encourages customer experience leaders to share their personal and team achievements, championing the impact CX has had on their organisation. 

With an application process aimed at showcasing the great work of the innovators and unsung heroes propelling the CX profession forwards, we ask applicants to tell us the story behind their customer experience programmes, and the successes they have achieved. 

We then work with our expert judging panel of former and current customer experience practitioners to produce a shortlist of the Top 25 CX leaders from around the globe, before crowning one worthy person the overall CX Leader of the Year.

“Sandra is a wonderful example of a customer experience leader who demonstrates that through courage, patience, persistence and rigour, customer experience can be embedded into the way an organisation works.”

– Ian Golding, CX Leader of the Year judge

Reasons to apply

Gain recognition for the CX successes of you, your business and your team

Benchmark yourself against peers from across the globe

Help to raise the profile of the CX profession

Receive insight into best practices and trends

The CX Leader of the Year is free to apply, independently-run and judged by a team of globally-recognised judges.

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