FOR THE IMPACT-MAKERS

Entrants of CX Leader of the Year are those driving the profession forwards from within their organisation, by heading up customer experience programmes and helping build cultures of customer-centricity.

How to enter

The entry process requires you to answer four key questions about the achievements you’ve been involved in and overseen whilst in-post as a customer experience leader.

Performance

The performance

The performance of your CX programme based on the objectives and vision of your organisation

Impact

The impact

The measurable impact you’ve had during your time in role

Successes

The successes

The key successes you’ve had within the last 12 months

Achievement

The Achievements

How your achievements have helped champion CX to a wider audience

WHAT IS CX LEADER OF THE YEAR?

CX Leader of the Year is an annual global award to celebrate the achievements of customer experience pioneers. It is an “impact” award, acknowledging those CX practitioners that have driven customer-centric change within their organisations.

We invite CX leaders around the world to share the work you’ve undertaken in your role over the past 12 months – showcasing your personal, team and organisational achievements.

James Scutt Winner

“The standard of entry in 2021’s award was incredibly high and helped highlight how the CX profession is evolving. I’m looking forward to reading more inspiring stories from around the globe via this year’s award process!”

WHY YOU SHOULD ENTER

CX Leader of the Year is free to enter, independently-run and assessed by a team of globally-renowned and respected judges.

RAISE THE PROFILE OF YOUR WORK

Showcase your personal and team CX achievements

JUDGED BY GLOBAL EXPERTS

An independent panel of former and current practitioners

STAND OUT FROM YOUR PEERS

CX Leader of the Year recognition enhances your reputation

RECEIVE LEARNINGS AND INSIGHT

The latest learnings and insights to keep you at the top of your game

“I was so thrilled to win the award in 2019. CX Leader of the Year is a great initiative for any CX professionals to be involved in. It has given me confidence and recognition for my work.”

James Scutt Winner

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GET UPDATES FROM CX LEADER OF THE YEAR

Sign up to receive regular award announcements via MyCustomer.com. You'll also get a downloadable How to Enter guide.